FAQ

Frequently Asked Questions

Safe and Secure Payment

Pay with the world’s most popular and secure payment method.

Got Questions

Got Questions?

Feel Free To Email us – support@nakedllama.co

Shipping & Returns

 

Do you ship worldwide?

Yes, we ship worldwide to 184 countries.

⚠️ However we do not ship to the following countries

Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe.

How long will it take to receive my order?

Once you place your order, there will be a 1-4 day processing period followed by a 7-15 day shipping period. In total, it can take anywhere from 2-3 weeks to receive your items. Shipment times vary per order, please bare with us. Don’t hesitate to email us if you have any questions regarding your shipment!

May I get a tracking number?

Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: support@nakedllama.co with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

Will you email me when my order is shipped out?

Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at support@nakedllama.co & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

Not delivered on time

We totally understand that it’s highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don’t like waiting. Our orders are delivered from US. We usually ship the order from our factory within 2-3 days of receiving it. And it takes up to 7-10 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can’t accommodate packages after a certain limit, hence the delays are caused.

We’d really appreciate if you wait for your order for a few more days. We’ll always be there to assist you let you know about it’s status. You’ll have the tracking details too to keep a check on the status.

We can not cancel an order after it leaves our warehouse. Once an order ships, a tracking number will be supplied however due to shipping delay outside of our control such a COVID-19 we can not guarantee delivery within 10 days.

Feel free to contact support@nakedllama.co if you face any issues due to the delivery time. We’ll be more than happy to assist you.

Product 

Faulty Item Received

If you receive a faulty item, just send us a picture of it to support@nakedllama.co along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us 🙂 All we’d need would be a picture of the faulty item.

Wrong size received

If you’ve received the wrong size, please check the order you placed with us. We’ve seen in most of the cases that the wrong size if selected by our customers when they place the order. In cases like those, please contact support so that we can guide with the process of exchanges in this case.
If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment 🙂 Just let us know with a picture of it and we’ll be there to get it done for you.

I ordered by mistake/I’m no longer interested

The orders can’t be cancelled after 12 hours of placing them. Because we usually ship them within 24 hours of receiving the order.

Will you have more designs, styles, and products often?

Yes, we will be releasing more styles and products weekly! Be sure to follow us on Twitter and enable notifications for sales and new arrivals!

How can I pay?

We currently accept both PayPal and Stripe credit card payments! You do not need a PayPal account to pay.

  

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at support@nakedllama.co & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

Taxes & Duties:

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

Who is Naked Llama:

Naked Llama Co is a Co-Op of artists creating unique apparel and home decor. Read More about who we are and what we stand for on our About Us Page.